Your first pickup, step by step

On their first booking with you, renters upload a photo of their driver’s licence, a selfie, the licence number, expiry date and restriction codes — at checkout or later from their booking page. You get a “Verify …” notice and it shows in Today → Needs attention.

Open Customers → the renter → Licence verification. Compare the photos and check Selfie match (AI), then:

• Approve — they won’t be asked again with you.
• Ask for more — type a reason first (e.g. “Licence photo is blurry, please retake”). They see it on their booking page.
• Reject — needs a reason too. Their upcoming bookings with you are cancelled with a full refund.

You can also check the licence with LTO from the same card (text to 2600, or the eLicense QR). See Customers.

Open the booking from Today or Bookings and tap Start pickup. The check is built for a phone — do it standing next to the vehicle. If you leave and come back, the button says Continue pickup check.

Field staff and drivers start from My schedule; they only see pickups at their branches or trips assigned to them.

This list tells you what’s missing before the keys can go out:

• Licence & selfie approved, and the licence codes cover this vehicle (B for cars, A for motorcycles).
• Tick The person in front of me matches the verified customer — their selfie is shown beside it.
• Paid in full, or a balance to collect (next step).
• Rental agreement signed on the customer’s phone (step 5).
• Sometimes High-risk booking — one extra safeguard needed: record a second ID, an extra deposit or a manager’s approval, then Save safeguard.

If cleaning or checks from the last rental are still open, you’ll see a warning with a link to Turnaround. It doesn’t block the pickup.

If the renter paid part online, the list shows Balance due. Take the money and tap Cash, GCash or Card, or tap QR Ph so they scan and pay from any bank or e-wallet app. The row turns green when it’s paid.

From 24 hours before pickup, the renter’s booking page shows the Rental agreement. They read it, sign with a finger and tap Sign agreement; a copy goes to their email.

No phone or no signal? In the check, open Customer signs on this device and let them sign on yours.

Each angle has its own slot, and the next one is highlighted. Cars need 10: front, rear, both sides, the four corners, interior, and the dashboard showing fuel and odometer. Motorcycles need 5: front, rear, both sides and the dashboard.

Every photo keeps the time it was taken and shows Saved. No signal? Tick No signal (offline mode) — photos keep their capture time and upload later.

You can also record a Walkaround video: one slow lap, at least 30 seconds for a car or 15 for a motorcycle. With a video, the four corner photos become optional on cars. You can make the video required, or turn it off, in Settings → Policies.

Tap the fuel level the gauge shows (or the charge, for an electric vehicle) and type the Odometer (km) — both start blank, and the pickup can't be submitted until you've recorded them, because the return is compared with them. Or tap Read from dashboard photo and Confirm the reading. For cars, enter the Autosweep RFID balance and Easytrip RFID balance — at the return, CeeRent charges only the tolls used on the cards read at both ends.

If add-ons were booked (helmet, child seat, pocket Wi-Fi), set how many you handed over. Add anything worth remembering under Notes.

The bar at the bottom lists what’s Still needed. When it says “All done”, tap Submit pickup. The photos are locked, and a card or Maya deposit is held now.

The renter gets a message to check the photos on their phone and tap Everything matches — start my rental, or add a note about anything they see. The rental starts when they confirm. If they’re confirming on your phone, tap Customer confirms on this device.