Get paid: online, by link and at the counter

Open Settings → Payment account. Tap Turn on online payments (CeeRent opens the account for you); the status turns Pending. Finish Xendit’s own check of your business with Complete Xendit verification and the status turns Verified.

From then on renters’ money goes straight into your own Xendit account — CeeRent never holds it. Only the owner can connect or change this account. Payment links, QR Ph and “hold the car and send a link” all need it verified.

In Settings → Policies → Booking & payment:

• Checkout hold — how long a vehicle is held while the renter pays online (default 15 minutes). If they don’t pay in time, it’s released.
• Balance reminder — when renters who paid part are reminded about the rest (default 48 hours before pickup).
• Reservation fee / partial payment — the share paid up front (default 50%): by every renter if When renters pay is set to a reservation fee, otherwise only by Trusted and VIP customers who choose to.

Tap Save policies. Changes apply to new bookings; each existing booking keeps the rules it was made under.

On Review and pay the renter sees a countdown for their hold, then How much to pay now:

• Pay in full — everyone.
• Pay 50% now, balance at pickup and Deposit only, rental at pickup — only customers you’ve set to Trusted or VIP (open the customer and change Tier). Others see these greyed out.

Then the Payment method: GCash, Maya, Card, QR Ph or Over the counter. With card or Maya the deposit is only held at pickup, not charged (“deposit hold” — the money is reserved on their card, not taken). With the others the deposit is charged now and refunded after the return. Groups can tap Group trip? Split the payment.

Someone books by call, text or Messenger but hasn’t paid? Open Bookings → New booking, pick the dates, vehicle and customer, then tick Not paid yet — hold the car and send a payment link (phone or Messenger booking).

Set how many hours to hold the car (default 6, up to 72) and tap Hold and send a … payment link. The renter gets the link by SMS and email. The car is theirs while the link is open; if it isn’t paid in time, the car is released.

If they’ve already paid you (cash, GCash to your number, bank), leave the box unticked and choose it under Payment received.

For extras, a reservation fee or anything not tied to a booking, use Money → Payment links → New link for any amount: What for, Amount (₱) (at least ₱20), Who pays, their Mobile and Email, and Open for (hours). Tap Create link.

You get a link to copy (or send by SMS and email) and a QR code. The list shows every link as open, paid or expired. For a booking, use the booking’s own Send payment link button instead — it fills in what’s owed (the booking, the remaining balance, or charges after a return) and updates the booking when paid.

At pickup, the check’s Before handing over list shows any Balance due. Either:

• take the money and tap Cash, GCash or Card next to Record paid by, or
• tap QR Ph and let the renter scan the code with any bank or e-wallet app. It lands in your Xendit account and the booking updates by itself.

A pickup can’t be submitted while a balance is still due.

Most refunds go out by themselves, back to the renter’s original payment method: cancellations under your cancellation policy, cancellations you make (always a full refund), and deposits after a clean return.

For anything else, open the booking and tap Goodwill refund. Enter the Amount (₱) and a Reason — both are required and the refund is logged with your name. Front desk staff can refund up to their limit (set when you invite them); managers and the owner have no limit.

If a refund fails, it shows as failed in Money → Payments & refunds → Refunds. Send the money yourself, then tap Record manual payout and say where it went, so the ledger and the renter’s credit memo match.